Frequently Asked Questions
Everything you need to know about your Gold's Gym gear and orders.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What is your return policy for fitness apparel?
We accept returns on unworn and unwashed items with original tags attached within 30 days of purchase. Please note that for hygiene reasons, certain accessories may be final sale.
Do you ship Gold's Gym equipment internationally?
Yes, we ship most apparel and small accessories worldwide. Heavy gym equipment availability varies by region; please check the shipping calculator at checkout for specific rates.
How do I know which size to order?
Each product page features a detailed 'Size Guide' link. Our performance apparel is generally true to size, but we recommend measuring your chest and waist for the most accurate fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Klarna and Afterpay.
Are your products the same as those found in Gold's Gym locations?
Yes, this is the official online shop. We carry the same authentic 'Joe Gold' heritage collection and modern performance gear found in our global gym locations.